Merkle

Merkle works across consulting, product and experience design, platforms, engineering, analytics, loyalty and marketing technology for customer experience programs.

Screenshot of Merkle website

A good fit

Merkle fits larger organizations that need a broad customer-experience partner across data, platforms, loyalty, analytics, engineering, commerce and design.

Services

  • Consulting and business operations
  • Experience and product design
  • Engagement and loyalty
  • Platforms and engineering
  • Analytics and insights
  • Identity and loyalty platforms

Representative work

Official case-study examples include Subway loyalty strategy, Helvetia digital customer experience, Lumen content and data transformation, and SDC banking platform work.

Notes

Best for enterprise CX, marketing-technology, loyalty and data programs with complex platform and governance needs.